Comparison
Agile CRM vs Freshdesk
Side-by-side comparison of Agile CRM and Freshdesk. See pricing, features, ratings, and more.
| Feature | Agile CRM | Freshdesk |
|---|---|---|
| Rating | 2.7 / 5 | 4.3 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, Marketing CRM, Helpdesk | Helpdesk, Customer Support, AI for CRM |
| Pricing | From $8.99 | From $19 |
| Pricing Model | freemium | paid |
| Pros | Free plan for 10 users with 1,000 contacts — one of the most generous free tiers in the category, Contact 360-degree view with timeline, tickets, campaigns, deals, and web stats on one record, Sales, marketing automation, and help desk in a single login, including social posting and gamification, Entry pricing ($8.99/user/month annual per official pricing) undercuts nearly every all-in-one rival, Chrome extension captures leads from Gmail and LinkedIn; mobile apps on iOS and Android | Mature ticketing core: automation, SLA policies, collision detection, threaded internal tasks and a self-service portal out of the box, Day passes at $2/$7/$12 per day (Growth/Pro/Enterprise at time of writing) suit seasonal support rosters far better than fixed seats, Freddy AI Agent included on all paid plans (first 500 sessions) so you can test AI deflection before paying for more, Enterprise tier includes sandbox, audit logs and skill-based routing — the guardrails larger support teams actually need, Backed by NASDAQ-listed Freshworks (founded 2010, 74,000+ businesses) — strong stability and ecosystem signals |
| Cons | Hard caps on automations (5 on Starter) and integrations (3 on Starter) make real use push you to ~$39.99/user, Long-standing unfixed bugs — including campaign saves silently failing — dominate recent reviews, Dated, slow interface with 30+ tabs across three workspaces; high navigation overhead, No free trial for paid plans, no weekend support, and third-dependent telephony/ticketing features, Active development is in doubt — multiple user reports suggest the product is stagnating | Helpdesk only: no sales pipeline, deal tracking or lead management — pair it with a CRM or look at all-in-one suites, No free tier for new sign-ups at time of writing; older listings describing one are out of date, Large price step from Growth ($19) to Pro ($55) per agent, with AI add-ons (Copilot $29/agent, extra sessions $49/100) stacking on top, Support experience is classic big-vendor: strong docs, response times tied to plan tier, AI packaging is fast-moving (connector tasks, MCP actions priced separately) — expect repricing conversations within a year |
| Best For | Micro-businesses and solo operators with under 1,000 contacts who want sales, marketing, and helpdesk in one free or sub-$10 tool and can live with rough, aging software. | Small and mid-sized support teams that want mature, script-free ticketing with SLA management and can pair it with a separate sales CRM. |
| Launch Year | — | — |
| HQ Country | US | IN |