Privacy Policy

CRMSpotter ("we," "us," or "our") operates the website crmspotter.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of information: • Account Information: When you create an account, we collect your name, email address, and password (stored in hashed form). • Usage Data: We automatically collect information about how you interact with our Service, including pages visited, time spent, browser type, device information, and IP address. • Cookies and Tracking: We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. • Communications: If you contact us via email or our contact form, we collect the information you provide in that communication.

We use the information we collect to: • Provide, operate, and maintain our Service • Improve, personalize, and expand our Service • Understand and analyze how you use our Service • Develop new products, services, features, and functionality • Communicate with you about updates, security alerts, and support • Detect, prevent, and address technical issues and fraud • Comply with legal obligations

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following legal bases: • Consent: Where you have given clear consent for us to process your personal data for a specific purpose. • Contract: Where processing is necessary for a contract we have with you. • Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., improving our Service, preventing fraud) and your rights do not override those interests. • Legal Obligation: Where processing is necessary for compliance with a legal obligation.

We do not sell your personal data. We may share information with: • Service Providers: Third-party companies that help us operate our Service (hosting, analytics, email delivery). These providers are contractually obligated to protect your data. • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request. • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership or use of your personal data. • Aggregated Data: We may share anonymized, aggregated data that cannot be used to identify you.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Account data is retained until you request deletion. Usage analytics data is retained in anonymized form indefinitely.

If you are in the EEA or UK, you have the following rights: • Access: Request a copy of the personal data we hold about you. • Rectification: Request correction of inaccurate or incomplete data. • Erasure: Request deletion of your personal data ("right to be forgotten"). • Restriction: Request restriction of processing of your personal data. • Portability: Request transfer of your data in a machine-readable format. • Objection: Object to processing of your personal data based on legitimate interests. • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time. To exercise any of these rights, contact us at privacy@crmspotter.com. We will respond within 30 days.

We use the following types of cookies: • Essential Cookies: Required for the Service to function (authentication, security). Cannot be disabled. • Analytics Cookies: Help us understand how visitors use our Service (e.g., Google Analytics). Can be disabled via your browser settings. • Preference Cookies: Remember your settings and preferences. You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

We implement industry-standard security measures to protect your personal data, including encryption of data in transit (TLS/SSL), hashing of passwords, regular security audits, and restricted access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our Service is hosted in the United States. If you are located outside the United States, your information may be transferred to and processed in the United States. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by applicable law.

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@crmspotter.com or by mail to: CRMSpotter, Privacy Team.