Comparison
Bigin vs Capsule
Side-by-side comparison of Bigin and Capsule. See pricing, features, ratings, and more.
| Feature | Bigin | Capsule |
|---|---|---|
| Rating | 4.3 / 5 | 4.0 / 5 |
| Reviews | 1 | 1 |
| Categories | Small Business CRM, Pipeline Management, Contact Management | Contact Management, Small Business CRM |
| Pricing | From $7 | From $18 |
| Pricing Model | freemium | freemium |
| Pros | Real free-forever plan (1 user, 500 records) and $7/user/month Express — among the cheapest CRMs that includes automation and telephony, Connected Pipelines move deals from sales into onboarding/renewal without duplicating records — rare at this price, Built-in phone with IVR, recording, and auto-logging on every plan, plus 100+ third-party telephony providers, Mobile-first apps (iOS/Android/macOS) with offline read, one-tap call logging, and a working card scanner, No lock-in: cancel anytime, 30/45-day refunds, prorated downgrade credits, 15-day trial with no card | Genuinely fast setup and clean interface — operational same-day, with adoption that sticks in small teams, Best-in-band contact records: full timelines, DataTags that show/hide fields contextually, fast search across email content, Permanent free plan (2 users, 250 contacts) and a 14-day no-card trial on paid tiers, Projects plus Tracks extend the CRM past the sale into delivery — rare among simple CRMs, Stable, focused vendor (Zestia, since 2009, 10,000+ businesses; 4.7/5 from ~490 G2 reviews) |
| Cons | Hard ceilings: max 5 pipelines on Premier / 15 on Bigin 360; escaping means migrating to full Zoho CRM with a new UI to learn, Reporting is dashboard-shallow — no multi-object reports, calculated fields, or time-series analysis without CSV exports, No marketing automation at all: no drip campaigns, lead scoring, or landing pages (Zoho Campaigns is a separate app), No bulk stage moves or bulk user invites; pick-list values can only be deleted, not deactivated, Workflow automations stop silently when trials expire; occasional sync glitches with non-Zoho tools per user reviews | Growth ($36/user) is the real entry: Starter has one pipeline, no automation, and no two-way email sync, No email sequencing or marketing automation in the CRM — Transpond add-on from ~$11/month required, Reporting is thin: no conversion-by-source, time-in-stage, or rep performance analysis without exports, Email-only weekday support on lower tiers; no phone support on any plan, Advanced tier buys volume headroom (contacts, pipelines) rather than new capability |
| Best For | Solo operators and small teams (up to ~15 people) with a straightforward pipeline who want an affordable, mobile-friendly CRM that can grow into the Zoho ecosystem. | Small service businesses, consultancies, agencies, and nonprofits (roughly 1-20 people) that want clean relationship tracking and simple pipelines without CRM-admin complexity. |
| Launch Year | — | — |
| HQ Country | IN | GB |