Comparison
Bitrix24 vs Freshsales
Side-by-side comparison of Bitrix24 and Freshsales. See pricing, features, ratings, and more.
| Feature | Bitrix24 | Freshsales |
|---|---|---|
| Rating | 3.8 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, Project CRM, Live Chat | Sales CRM, Lead Management, AI for CRM |
| Pricing | From $49 | From $9 |
| Pricing Model | freemium | paid |
| Pros | Flat per-organization pricing: Standard is $99/month annual for up to 50 users (~$2/user at capacity) — extreme value for teams, Unmatched breadth in one login: CRM, projects, chat, video, websites, telephony, HR, contact center, invoicing, Generous free tier for a small team on core CRM, tasks, and comms; self-hosted edition available, Pipelines scale to unlimited on Enterprise; CoPilot AI (call transcripts, field autofill) from the cheapest paid tier, Large partner network and long track record (three price adjustments since 2012, most recently April 2026) | Genuinely usable free plan for up to 3 users — a solo founder can run real sales on it, Built-in phone, email and chat on the contact timeline beats the integration-first approach of most rivals, Honest entry pricing: Growth at $9/user/month billed annually at time of writing, Pro tier delivers the full outbound kit (sequences, contact scoring, deal insights, territories) at $39 — below HubSpot's comparable tier, Shared customer record with Freshdesk and Freshmarketer plus a NASDAQ-listed vendor behind it |
| Cons | Steep learning curve and crowded interface — the single most consistent complaint across review platforms, Hard user ceilings per tier cause price cliffs (51st user on Standard doubles the bill to Professional), BPM workflows, RPA, advanced analytics, and HR tools gated to Professional ($199/month, 100 seats minimum), Reliability features — 99.95% SLA, priority support, 30-day backups — only on Enterprise from $399/month, Each module is shallower than its dedicated rival; support on lower tiers draws slow/reactive complaints | The $9-to-$39 cliff: sequences, scoring and custom activities are Pro features, so real outbound teams pay $39/seat, AI is metered (Freddy AI Agent at $49/100 sessions) and add-ons like branded documents ($19/user/month) stack on the seat price, Smaller integration marketplace and API ecosystem than Salesforce or HubSpot, Custom reporting and forecasting trail enterprise-grade RevOps expectations, Suite trajectory means pricing/packaging moves (as sister product Freshmarketer shows) — keep a buffer in long-term cost models |
| Best For | Teams of 10-50 people who want CRM, projects, and internal communication in one flat-fee system and have a technically inclined person to set it up and administer it. | Small and mid-sized inside-sales teams that want phone-and-email-native CRM with an honest free start, and can standardise on the Freshworks family. |
| Launch Year | — | — |
| HQ Country | CY | IN |