Comparison
Bitrix24 vs HubSpot
Side-by-side comparison of Bitrix24 and HubSpot. See pricing, features, ratings, and more.
| Feature | Bitrix24 | HubSpot |
|---|---|---|
| Rating | 3.8 / 5 | 4.3 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, Project CRM, Live Chat | Marketing CRM, Sales CRM, Email Marketing |
| Pricing | From $49 | From $0 |
| Pricing Model | freemium | freemium |
| Pros | Flat per-organization pricing: Standard is $99/month annual for up to 50 users (~$2/user at capacity) — extreme value for teams, Unmatched breadth in one login: CRM, projects, chat, video, websites, telephony, HR, contact center, invoicing, Generous free tier for a small team on core CRM, tasks, and comms; self-hosted edition available, Pipelines scale to unlimited on Enterprise; CoPilot AI (call transcripts, field autofill) from the cheapest paid tier, Large partner network and long track record (three price adjustments since 2012, most recently April 2026) | Free CRM tier is genuinely usable — real contact/deal/ticket records, forms, chat and basic email, One shared contact timeline across marketing, sales and service is exactly the promised 'one database', Best ecosystem in the category: 1,000+ marketplace apps, HubSpot Academy, a huge partner and freelancer community, AI agents (customer agent, prospecting agent, agent builder) now do real work across hubs, Starter pricing is low — $7 per seat per month billed annually for Sales Hub at time of writing |
| Cons | Steep learning curve and crowded interface — the single most consistent complaint across review platforms, Hard user ceilings per tier cause price cliffs (51st user on Standard doubles the bill to Professional), BPM workflows, RPA, advanced analytics, and HR tools gated to Professional ($199/month, 100 seats minimum), Reliability features — 99.95% SLA, priority support, 30-day backups — only on Enterprise from $399/month, Each module is shallower than its dedicated rival; support on lower tiers draws slow/reactive complaints | The Starter → Professional jump is roughly 12x per seat ($7 to $90) and lands when the tool is already load-bearing, Mandatory one-time onboarding fees at higher tiers ($3,500 Enterprise onboarding per the Sales Hub pricing page), AI features are metered through HubSpot Credits on top of seats, so bills become usage-dependent, Free tier caps at 2 users and 1,000 contacts; contact-tiered pricing penalizes list-heavy marketers, Easy to over-configure — portals frequently need a dedicated admin or partner to stay trustworthy |
| Best For | Teams of 10-50 people who want CRM, projects, and internal communication in one flat-fee system and have a technically inclined person to set it up and administer it. | Growing small and mid-sized businesses that want marketing, sales and service on one platform and can budget for Professional-tier pricing. |
| Launch Year | — | — |
| HQ Country | CY | US |