Comparison
Bitrix24 vs monday sales CRM
Side-by-side comparison of Bitrix24 and monday sales CRM. See pricing, features, ratings, and more.
| Feature | Bitrix24 | monday sales CRM |
|---|---|---|
| Rating | 3.8 / 5 | 4.3 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, Project CRM, Live Chat | Sales CRM, CRM Customization, Project CRM |
| Pricing | From $49 | From $12 |
| Pricing Model | freemium | paid |
| Pros | Flat per-organization pricing: Standard is $99/month annual for up to 50 users (~$2/user at capacity) — extreme value for teams, Unmatched breadth in one login: CRM, projects, chat, video, websites, telephony, HR, contact center, invoicing, Generous free tier for a small team on core CRM, tasks, and comms; self-hosted edition available, Pipelines scale to unlimited on Enterprise; CoPilot AI (call transcripts, field autofill) from the cheapest paid tier, Large partner network and long track record (three price adjustments since 2012, most recently April 2026) | Board-based flexibility adapts to non-standard sales processes better than rigid-pipeline CRMs, Automation builder is plain-language and reliable; Pro tier's 25,000 monthly actions is generous, Quotes and invoices generated from deals cover the small-team billing gap without extra software, Deep integration ecosystem (Gmail, Outlook, Slack, QuickBooks, DocuSign, hundreds more) plus API from Standard up, AI agents, meeting notetaker and AI credits bundled into every paid plan |
| Cons | Steep learning curve and crowded interface — the single most consistent complaint across review platforms, Hard user ceilings per tier cause price cliffs (51st user on Standard doubles the bill to Professional), BPM workflows, RPA, advanced analytics, and HR tools gated to Professional ($199/month, 100 seats minimum), Reliability features — 99.95% SLA, priority support, 30-day backups — only on Enterprise from $399/month, Each module is shallower than its dedicated rival; support on lower tiers draws slow/reactive complaints | 3-seat minimum on paid plans, so solo sellers are locked out of the cheap end, Plan caps (1,000 contacts and one dashboard on Basic) push growing teams up-tier quickly, AI usage is metered in credit bundles — heavy use is an ongoing overage cost, Unconstrained board design sprawls without admin discipline; governance features sit on the top tier, List pricing is inconsistent across trackers ($12/$17/$28 vs $15/$20/$33) and varies by billing country |
| Best For | Teams of 10-50 people who want CRM, projects, and internal communication in one flat-fee system and have a technically inclined person to set it up and administer it. | Small to mid-size sales teams whose process doesn't fit a standard pipeline and who want a configurable CRM with strong automation, quotes, and a broad integration stack. |
| Launch Year | — | — |
| HQ Country | CY | IL |