Comparison
Bitrix24 vs Nutshell
Side-by-side comparison of Bitrix24 and Nutshell. See pricing, features, ratings, and more.
| Feature | Bitrix24 | Nutshell |
|---|---|---|
| Rating | 3.8 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, Project CRM, Live Chat | Sales CRM, Marketing CRM, Small Business CRM |
| Pricing | From $49 | From $19 |
| Pricing Model | freemium | paid |
| Pros | Flat per-organization pricing: Standard is $99/month annual for up to 50 users (~$2/user at capacity) — extreme value for teams, Unmatched breadth in one login: CRM, projects, chat, video, websites, telephony, HR, contact center, invoicing, Generous free tier for a small team on core CRM, tasks, and comms; self-hosted edition available, Pipelines scale to unlimited on Enterprise; CoPilot AI (call transcripts, field autofill) from the cheapest paid tier, Large partner network and long track record (three price adjustments since 2012, most recently April 2026) | Foundation plan is genuinely generous: unlimited contacts and storage, email/calendar sync, forms, landing pages, webchat, email marketing and attribution included, Clean, fast usability — a small team is productive within an afternoon, AI is metered honestly: concrete 'AI outcomes' buckets per tier plus unlimited lightweight AI assists, WebFX ownership since 2022 gives the vendor financial stability while the product keeps shipping, Sales and marketing in one subscription spares small teams a second tool |
| Cons | Steep learning curve and crowded interface — the single most consistent complaint across review platforms, Hard user ceilings per tier cause price cliffs (51st user on Standard doubles the bill to Professional), BPM workflows, RPA, advanced analytics, and HR tools gated to Professional ($199/month, 100 seats minimum), Reliability features — 99.95% SLA, priority support, 30-day backups — only on Enterprise from $399/month, Each module is shallower than its dedicated rival; support on lower tiers draws slow/reactive complaints | Plan tier is chosen at company level — every user sits on the same plan, so one power user raises the whole bill, Core sales machinery (automation, sequencing, multiple pipelines) gates behind Pro at $42/user/month, Add-ons stack up: prospecting ~$37/month and quotes/invoices/contracts ~$79/month per company, SMS on top, Multi-currency and SQL access only on Enterprise at $79/user/month, Smaller integration and partner ecosystem than HubSpot or Salesforce; no true journey-builder automation |
| Best For | Teams of 10-50 people who want CRM, projects, and internal communication in one flat-fee system and have a technically inclined person to set it up and administer it. | Small B2B teams of one to fifty who want sales pipeline, email marketing and light automation in one affordable, easy CRM. |
| Launch Year | — | — |
| HQ Country | CY | US |