Comparison
Bitrix24 vs Zoom
Side-by-side comparison of Bitrix24 and Zoom. See pricing, features, ratings, and more.
| Feature | Bitrix24 | Zoom |
|---|---|---|
| Rating | 3.8 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, Project CRM, Live Chat | Sales CRM, CRM Integrations |
| Pricing | From $49 | Contact for pricing |
| Pricing Model | freemium | — |
| Pros | Flat per-organization pricing: Standard is $99/month annual for up to 50 users (~$2/user at capacity) — extreme value for teams, Unmatched breadth in one login: CRM, projects, chat, video, websites, telephony, HR, contact center, invoicing, Generous free tier for a small team on core CRM, tasks, and comms; self-hosted edition available, Pipelines scale to unlimited on Enterprise; CoPilot AI (call transcripts, field autofill) from the cheapest paid tier, Large partner network and long track record (three price adjustments since 2012, most recently April 2026) | Video and audio reliability leads the category — calls stay legible on bad networks where Meet and Teams stutter, AI Companion (transcripts, summaries, action items, in-meeting catch-up) is included at no extra cost on every paid tier while Microsoft and Google charge ~$30/user add-ons, My Notes captures Teams, Google Meet, and in-person conversations, so the notetaker works outside Zoom since the 3.0 release, Transparent published pricing: Pro at $14.16/user/month annually, Business at $18.33, no quote-gating for standard tiers, Consistent client experience across Windows, macOS, Linux, and mobile with frictionless browser joining for guests |
| Cons | Steep learning curve and crowded interface — the single most consistent complaint across review platforms, Hard user ceilings per tier cause price cliffs (51st user on Standard doubles the bill to Professional), BPM workflows, RPA, advanced analytics, and HR tools gated to Professional ($199/month, 100 seats minimum), Reliability features — 99.95% SLA, priority support, 30-day backups — only on Enterprise from $399/month, Each module is shallower than its dedicated rival; support on lower tiers draws slow/reactive complaints | Not a CRM — no pipeline, deal stages, or contact records; customer data must live in a separate system, Free tier cuts group meetings at 40 minutes and rations AI to a few summaries per month, Revenue Accelerator costs $66-99.99/user/month on top of a base plan and does less cross-deal analysis than dedicated conversation-intelligence tools, AI summaries degrade on technical jargon and overlapping speakers, and occasionally a meeting produces no summary without an error, All AI processing is cloud-only (Zoom + OpenAI/Anthropic models), which excludes it from some HIPAA and data-sovereignty environments |
| Best For | Teams of 10-50 people who want CRM, projects, and internal communication in one flat-fee system and have a technically inclined person to set it up and administer it. | Distributed sales teams outside the Microsoft 365 and Google Workspace ecosystems that want reliable meetings plus bundled AI summaries and keep their pipeline in a separate CRM. |
| Launch Year | — | — |
| HQ Country | CY | — |