Comparison
Capsule vs Dex
Side-by-side comparison of Capsule and Dex. See pricing, features, ratings, and more.
| Feature | Capsule | Dex |
|---|---|---|
| Rating | 4.0 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Contact Management, Small Business CRM | Contact Management, CRM Mobile Apps, Small Business CRM |
| Pricing | From $18 | From $12 |
| Pricing Model | freemium | paid |
| Pros | Genuinely fast setup and clean interface — operational same-day, with adoption that sticks in small teams, Best-in-band contact records: full timelines, DataTags that show/hide fields contextually, fast search across email content, Permanent free plan (2 users, 250 contacts) and a 14-day no-card trial on paid tiers, Projects plus Tracks extend the CRM past the sale into delivery — rare among simple CRMs, Stable, focused vendor (Zestia, since 2009, 10,000+ businesses; 4.7/5 from ~490 G2 reviews) | Automatic sync and duplicate merging across LinkedIn, email, calendar, WhatsApp and 15+ sources builds a history you never typed, LinkedIn title-change alerts create natural, well-timed reasons to reach out — two real conversations from my first weeks of testing, Keep-in-touch reminder digest with past-conversation notes attached is a habit loop that actually sticks, Fair pricing at $12-20 per month annually billed, with map view, custom fields and two-way contact sync included early, Copilot AI and Claude/ChatGPT connectors let you query your own network in plain language |
| Cons | Growth ($36/user) is the real entry: Starter has one pipeline, no automation, and no two-way email sync, No email sequencing or marketing automation in the CRM — Transpond add-on from ~$11/month required, Reporting is thin: no conversion-by-source, time-in-stage, or rep performance analysis without exports, Email-only weekday support on lower tiers; no phone support on any plan, Advanced tier buys volume headroom (contacts, pipelines) rather than new capability | Not a sales CRM: no real deal pipeline, forecasting, lead scoring or sequences — it sits beside those tools, LinkedIn sync caps (2,500 on Premium, 9,000 on Professional) exclude exactly the heavy networkers the product targets, AI research credits are metered (10/20/50 per month) and enrichment of a large network burns through them quickly, Small vendor: support is email/priority-tier, the integration surface is native syncs plus API/Zapier, and one iMessage sync silently stopped logging in my testing, Email and message metadata access is core to the product — enterprise security teams will need their own review |
| Best For | Small service businesses, consultancies, agencies, and nonprofits (roughly 1-20 people) that want clean relationship tracking and simple pipelines without CRM-admin complexity. | Founders, investors, recruiters and independent consultants whose real asset is their network and whose failure mode is forgetting to keep in touch — not sales teams managing a pipeline. |
| Launch Year | — | — |
| HQ Country | GB | US |