Comparison
Capsule vs Dubsado
Side-by-side comparison of Capsule and Dubsado. See pricing, features, ratings, and more.
| Feature | Capsule | Dubsado |
|---|---|---|
| Rating | 4.0 / 5 | 4.1 / 5 |
| Reviews | 1 | 1 |
| Categories | Contact Management, Small Business CRM | Contact Management, Project CRM, Small Business CRM |
| Pricing | From $18 | From $27.92 |
| Pricing Model | freemium | paid |
| Pros | Genuinely fast setup and clean interface — operational same-day, with adoption that sticks in small teams, Best-in-band contact records: full timelines, DataTags that show/hide fields contextually, fast search across email content, Permanent free plan (2 users, 250 contacts) and a 14-day no-card trial on paid tiers, Projects plus Tracks extend the CRM past the sale into delivery — rare among simple CRMs, Stable, focused vendor (Zestia, since 2009, 10,000+ businesses; 4.7/5 from ~490 G2 reviews) | Full client lifecycle in one system: lead capture, proposals, e-signed contracts, invoicing with payment plans, scheduling and client portals that hand off cleanly, Automation workflows are more expressive than most rivals in this category — trigger chains across emails, forms, tasks and invoices, Strong value: $335-$525 per year with unlimited clients/projects and three free additional users; brands add-on at $10/month, Free email and live-chat support plus free bi-weekly live demo sessions with Q&A — support is consistently rated above ease-of-use, Client portal drew unprompted praise from clients in my testing — the polished end-client experience reflects back on the business |
| Cons | Growth ($36/user) is the real entry: Starter has one pipeline, no automation, and no two-way email sync, No email sequencing or marketing automation in the CRM — Transpond add-on from ~$11/month required, Reporting is thin: no conversion-by-source, time-in-stage, or rep performance analysis without exports, Email-only weekday support on lower tiers; no phone support on any plan, Advanced tier buys volume headroom (contacts, pipelines) rather than new capability | Real learning curve: the project/workflow/form concepts need study before serving live clients; Capterra ease-of-use trails its support score, Starter plan allows only one active lead-capture form and excludes workflows, scheduling and public proposals — most businesses need Premier, Revenue and finance reporting is thin beyond basic summaries; service-line profitability needs spreadsheet exports, Email is integrated, not native — heavy triage happens in your own inbox, and there is no real email marketing, No sales-pipeline machinery (lead scoring, probabilities, forecasting); it stops where the sales org begins |
| Best For | Small service businesses, consultancies, agencies, and nonprofits (roughly 1-20 people) that want clean relationship tracking and simple pipelines without CRM-admin complexity. | Solo and tiny client-services businesses — photographers, designers, planners, coaches and consultants — who want the admin around their work handled by one system. |
| Launch Year | — | — |
| HQ Country | GB | US |