Comparison
Close vs Dex
Side-by-side comparison of Close and Dex. See pricing, features, ratings, and more.
| Feature | Close | Dex |
|---|---|---|
| Rating | 4.4 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, Sales Automation, Contact Management | Contact Management, CRM Mobile Apps, Small Business CRM |
| Pricing | From $9 | From $12 |
| Pricing Model | paid | paid |
| Pros | Calling, SMS, email and shared inbox live inside the lead record, so activity logging happens without rep effort, Power Dialer and voicemail drop on the Growth plan materially raise dials per hour in high-volume outbound, Fast, keyboard-first interface that reps adopt without training overhead, Chloe AI credits bundled on every plan; call summaries and follow-up drafts were genuinely useful in my testing, Generous entry point: Solo at $9/user/month billed annually, with a 30-day money-back guarantee and no long contract | Automatic sync and duplicate merging across LinkedIn, email, calendar, WhatsApp and 15+ sources builds a history you never typed, LinkedIn title-change alerts create natural, well-timed reasons to reach out — two real conversations from my first weeks of testing, Keep-in-touch reminder digest with past-conversation notes attached is a habit loop that actually sticks, Fair pricing at $12-20 per month annually billed, with map view, custom fields and two-way contact sync included early, Copilot AI and Claude/ChatGPT connectors let you query your own network in plain language |
| Cons | Automated workflows and the Power Dialer are gated behind Growth at $99/user/year-billed — nearly triple the Essentials price, Metered extras (phone numbers, call minutes, SMS, extra AI credits) push the real bill well above the seat price for dial-heavy teams, CRM core is shallow on reporting, custom objects and forecasting compared with Pipedrive or HubSpot at similar prices, Solo plan caps at 1 user and 10,000 leads and excludes workflows; no free plan exists, AI credits are pooled per month and do not roll over, so heavy Chloe usage can exhaust the allowance mid-month | Not a sales CRM: no real deal pipeline, forecasting, lead scoring or sequences — it sits beside those tools, LinkedIn sync caps (2,500 on Premium, 9,000 on Professional) exclude exactly the heavy networkers the product targets, AI research credits are metered (10/20/50 per month) and enrichment of a large network burns through them quickly, Small vendor: support is email/priority-tier, the integration surface is native syncs plus API/Zapier, and one iMessage sync silently stopped logging in my testing, Email and message metadata access is core to the product — enterprise security teams will need their own review |
| Best For | Inside-sales and outbound teams of roughly 2-50 reps who live on the phone and email and want activity logging to be automatic rather than enforced. | Founders, investors, recruiters and independent consultants whose real asset is their network and whose failure mode is forgetting to keep in touch — not sales teams managing a pipeline. |
| Launch Year | — | — |
| HQ Country | US | US |