Comparison
Copper vs Freshsales
Side-by-side comparison of Copper and Freshsales. See pricing, features, ratings, and more.
| Feature | Copper | Freshsales |
|---|---|---|
| Rating | 4.0 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, CRM Integrations, Small Business CRM | Sales CRM, Lead Management, AI for CRM |
| Pricing | From $29 | From $9 |
| Pricing Model | paid | paid |
| Pros | Gmail and Calendar side-panel capture makes logging nearly invisible — the best Google-native CRM experience I have tested, Automatic contact and company enrichment plus Google Contact sync reduce manual record creation, Projects module gives agencies a real post-sale handoff without a second tool, Straightforward per-seat pricing with a no-credit-card trial and up to roughly 21-26% off annual billing, Low learning curve: teams without a CRM admin can run it themselves | Genuinely usable free plan for up to 3 users — a solo founder can run real sales on it, Built-in phone, email and chat on the contact timeline beats the integration-first approach of most rivals, Honest entry pricing: Growth at $9/user/month billed annually at time of writing, Pro tier delivers the full outbound kit (sequences, contact scoring, deal insights, territories) at $39 — below HubSpot's comparable tier, Shared customer record with Freshdesk and Freshmarketer plus a NASDAQ-listed vendor behind it |
| Cons | Contact caps (2,500 on Basic, 15,000 on Professional) force upgrades based on database size, not feature needs, Custom reports and email drip series are gated to the Business tier at $134/seat monthly, The product's core value is Gmail-centric; Microsoft 365 teams lose the main reason to buy it, Workflow automation is shallower than Pipedrive or HubSpot at comparable prices; complex routing needs Zapier/Make, Personal onboarding and premium support reserved for eligible Professional/Business annual accounts | The $9-to-$39 cliff: sequences, scoring and custom activities are Pro features, so real outbound teams pay $39/seat, AI is metered (Freddy AI Agent at $49/100 sessions) and add-ons like branded documents ($19/user/month) stack on the seat price, Smaller integration marketplace and API ecosystem than Salesforce or HubSpot, Custom reporting and forecasting trail enterprise-grade RevOps expectations, Suite trajectory means pricing/packaging moves (as sister product Freshmarketer shows) — keep a buffer in long-term cost models |
| Best For | Google Workspace shops — agencies, consultancies and professional-services teams of 5-50 people — who want CRM capture to happen inside Gmail rather than in a separate app. | Small and mid-sized inside-sales teams that want phone-and-email-native CRM with an honest free start, and can standardise on the Freshworks family. |
| Launch Year | — | — |
| HQ Country | US | IN |