Comparison
Efficy CRM vs Creatio
Side-by-side comparison of Efficy CRM and Creatio. See pricing, features, ratings, and more.
| Feature | Efficy CRM | Creatio |
|---|---|---|
| Rating | 3.9 / 5 | 4.1 / 5 |
| Reviews | 1 | 1 |
| Categories | Enterprise CRM, CRM Customization, CRM Integrations | CRM Automation, Enterprise CRM, CRM Customization |
| Pricing | From $35 | From $0 |
| Pricing Model | paid | freemium |
| Pros | Genuinely European: data residency, local language coverage and on-premise or hybrid hosting options rarely offered by cloud-native rivals, Deep operational scope beyond sales — projects, timesheets, incidents, extranet and gamification in the Enterprise edition, Established vendor: founded 2005, Apax-backed since 2021, ~13,500 customers and 330,000 daily users reported at that time, High configurability (custom entities, fields, layouts, processes) with Outlook/Gmail integration and unlimited storage included, Local partner network across 15+ European countries for implementation and support | Shared BPM/process engine across Sales, Marketing and Service handles cross-functional flows no lightweight CRM can express, Full no-code Studio on the Enterprise tier: visual processes with branching, parallel flows, timers, custom objects and business rules, API calls are not metered on Enterprise and above — uncommon and valuable for integration-heavy deployments, On-premise and private-cloud deployment options exist alongside SaaS, which keeps regulated buyers in the room, Materially cheaper than comparable Salesforce Enterprise deployments in the deal models I have seen |
| Cons | Expensive at the small end: €49/user/month with a five-user minimum before any implementation cost, No self-serve path to speak of — partner-assisted implementation is effectively assumed, G2 reviewers report extra charges for add-on features, pushing total cost above list tier pricing, Dense interface assembled through acquisitions; training effort is real and the design feels dated versus cloud-native rivals, Trial availability is contradictory in public sources (G2 says none; some third parties claim 15 days) — confirm with the vendor before planning an evaluation | $10,000 annual minimum on a standard three-year term — a serious commitment before a single seat is used, Modules stack at $15/user/month each on Growth/Enterprise; realistic mid-market cost lands near $90/user/month, Heavy admin learning curve; ungoverned customisation becomes an expensive mess without a named platform owner, Version upgrades can disturb customisations, and reviewers report inconsistent support responses below top tiers, Marketing automation depth still trails dedicated platforms; niche integrations usually mean API work |
| Best For | European mid-market organisations in services, insurance or the public sector that need a configurable, EU-hosted CRM with project and service workflows and have an implementation budget. | Mid-market and enterprise organisations with real cross-functional process complexity, a named platform owner, and a budget for partner-led implementation — especially Salesforce refugees and regulated firms needing on-prem options. |
| Launch Year | — | — |
| HQ Country | BE | US |