Comparison
Efficy CRM vs Salesforce
Side-by-side comparison of Efficy CRM and Salesforce. See pricing, features, ratings, and more.
| Feature | Efficy CRM | Salesforce |
|---|---|---|
| Rating | 3.9 / 5 | 4.1 / 5 |
| Reviews | 1 | 1 |
| Categories | Enterprise CRM, CRM Customization, CRM Integrations | Sales CRM, Enterprise CRM, AI for CRM |
| Pricing | From $35 | From $25 |
| Pricing Model | paid | freemium |
| Pros | Genuinely European: data residency, local language coverage and on-premise or hybrid hosting options rarely offered by cloud-native rivals, Deep operational scope beyond sales — projects, timesheets, incidents, extranet and gamification in the Enterprise edition, Established vendor: founded 2005, Apax-backed since 2021, ~13,500 customers and 330,000 daily users reported at that time, High configurability (custom entities, fields, layouts, processes) with Outlook/Gmail integration and unlimited storage included, Local partner network across 15+ European countries for implementation and support | Flow automation lets a capable admin build routing, escalation, and Slack alerting without code, AppExchange ecosystem means most vertical or edge requirements already exist as packaged add-ons, Edition ladder now includes a genuine free tier (Free Suite, up to 2 users) and a $25 Starter entry point, Agentforce and Einstein AI compound well once your org data is clean and consistently modelled, Platform maturity shows in the API layer, permissions, and multi-currency/multi-language handling |
| Cons | Expensive at the small end: €49/user/month with a five-user minimum before any implementation cost, No self-serve path to speak of — partner-assisted implementation is effectively assumed, G2 reviewers report extra charges for add-on features, pushing total cost above list tier pricing, Dense interface assembled through acquisitions; training effort is real and the design feels dated versus cloud-native rivals, Trial availability is contradictory in public sources (G2 says none; some third parties claim 15 days) — confirm with the vendor before planning an evaluation | Real cost is far above the seat price once Data Cloud, Sales Engagement, CPQ and Agentforce credits are added, Starter Suite and Pro Suite fence off validation rules, deep automation and sandboxes, so the cheap editions are a different product, Requires dedicated admin attention; unmaintained orgs accumulate dead fields and contradictory flows quickly, Classic reporting feels dated and advanced analytics is a separate paid upgrade, AppExchange add-ons multiply configuration surface and upgrade risk |
| Best For | European mid-market organisations in services, insurance or the public sector that need a configurable, EU-hosted CRM with project and service workflows and have an implementation budget. | Mid-market to enterprise sales organisations with a dedicated Salesforce admin or partner who need a platform that will absorb years of process change. |
| Launch Year | — | — |
| HQ Country | BE | US |