Comparison
Efficy CRM vs SuiteCRM
Side-by-side comparison of Efficy CRM and SuiteCRM. See pricing, features, ratings, and more.
| Feature | Efficy CRM | SuiteCRM |
|---|---|---|
| Rating | 3.9 / 5 | 3.9 / 5 |
| Reviews | 1 | 1 |
| Categories | Enterprise CRM, CRM Customization, CRM Integrations | Enterprise CRM, CRM Customization, ERP with CRM |
| Pricing | From $35 | From $0 |
| Pricing Model | paid | free |
| Pros | Genuinely European: data residency, local language coverage and on-premise or hybrid hosting options rarely offered by cloud-native rivals, Deep operational scope beyond sales — projects, timesheets, incidents, extranet and gamification in the Enterprise edition, Established vendor: founded 2005, Apax-backed since 2021, ~13,500 customers and 330,000 daily users reported at that time, High configurability (custom entities, fields, layouts, processes) with Outlook/Gmail integration and unlimited storage included, Local partner network across 15+ European countries for implementation and support | No per-seat licence fee — unlimited users on the software and on the £50/month managed hosting tier, Full module set (sales, service, campaigns, quotes, invoicing) with nothing held back in paid tiers, 7.15 ESR release line with security fixes published into 2028 suits long-lived customised installs, AGPL-3.0 source access means you can change anything and never face a forced migration, SuiteASSURED (from £3,350/year) gives enterprises warranty and legal indemnity around the open-source code |
| Cons | Expensive at the small end: €49/user/month with a five-user minimum before any implementation cost, No self-serve path to speak of — partner-assisted implementation is effectively assumed, G2 reviewers report extra charges for add-on features, pushing total cost above list tier pricing, Dense interface assembled through acquisitions; training effort is real and the design feels dated versus cloud-native rivals, Trial availability is contradictory in public sources (G2 says none; some third parties claim 15 days) — confirm with the vendor before planning an evaluation | Interface is dated and slower to learn than Pipedrive, HubSpot or other modern SaaS CRMs, Anything beyond basic workflow automation needs developer-level skills and your own staging discipline, Integration ecosystem is tiny versus Zoho or HubSpot marketplaces; most connectors are custom work, No verified native AI features (predictive scoring, forecasting assistants) in current releases, True TCO includes sysadmin time, upgrades and support hours — 'free' only holds if you have technical staff |
| Best For | European mid-market organisations in services, insurance or the public sector that need a configurable, EU-hosted CRM with project and service workflows and have an implementation budget. | Technical teams and IT-capable organisations that want full CRM modules with no per-seat fees and are willing to own deployment, upgrades and customisation. |
| Launch Year | — | — |
| HQ Country | BE | GB |