Comparison
EngageBay vs Zoho CRM
Side-by-side comparison of EngageBay and Zoho CRM. See pricing, features, ratings, and more.
| Feature | EngageBay | Zoho CRM |
|---|---|---|
| Rating | 4.1 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Marketing CRM, Sales CRM, CRM Automation | Sales CRM, CRM Automation, CRM Analytics |
| Pricing | From $0 | From $0 |
| Pricing Model | freemium | freemium |
| Pros | Free plan genuinely usable with up to 15 users and 250 contacts — the most generous team free tier in this category, All-in-one breadth: marketing automation, sales CRM, helpdesk, landing pages, live chat and proposals in one contact database, Aggressive paid pricing: All-in-one from $12.74/user/month (annual) at time of writing, far below HubSpot's comparable tiers, Free migration service from any other platform removes the switching cost that usually traps small teams, Free calling credits, proposals with analytics, multi-currency and ABM features present even at entry tiers | Best capability-per-dollar in the sales CRM market: free for 3 users, paid from $14/user/month annually, Blueprint process enforcement, CPQ and inventory at the $23 Professional tier — features rivals gate higher, Zia AI (predictive scoring, best-time-to-contact, anomaly detection) at Enterprise is cheaper than comparable AI tiers, Deep limit structure (custom fields, Blueprints, API, storage) supports genuinely large deployments on Ultimate, Nearly three-decade-old vendor with a huge app ecosystem (Zoho One) and 30-day trial on all paid tiers |
| Cons | Per-tier caps on nearly everything (lists, forms, sequences, workflows, nodes, ticket views, API calls) force upgrades as you grow, Big price jump from Basic ($12.74) to Growth ($55.24) per user — model Year-2 cost at Growth, not the entry price, Individual modules are good, not class-leading: the automation engine trails ActiveCampaign and reporting trails the incumbents, Smaller vendor and thinner integration ecosystem than HubSpot, Zoho or the Freshworks suite, Marketing-site pricing has appeared in two variants ($14.99 vs $12.74 depending on billing) — confirm the exact figure at checkout | Dense, daunting interface and a real admin learning curve before it fits your process, Standard's 10-custom-field cap is a trap for teams with any real data model, AI is gated to Enterprise ($40) — Standard and Professional get none of it, Premium/Enterprise support costs 20–25% of the licence fee on top of the subscription, Mass-email quotas, Blueprint counts and API limits shape behaviour; choose the tier you will stabilise on |
| Best For | Startups and small teams that want marketing, sales and support in one cheap subscription and value a truly usable free tier over best-of-breed depth. | Budget-conscious sales teams of 5–100 that will invest in configuration and want enforced sales process, forecasting and AI without enterprise-suite pricing. |
| Launch Year | — | — |
| HQ Country | IN | IN |