Comparison
Freshdesk vs Zendesk Sell
Side-by-side comparison of Freshdesk and Zendesk Sell. See pricing, features, ratings, and more.
| Feature | Freshdesk | Zendesk Sell |
|---|---|---|
| Rating | 4.3 / 5 | 2.9 / 5 |
| Reviews | 1 | 1 |
| Categories | Helpdesk, Customer Support, AI for CRM | Sales CRM, Helpdesk, CRM Integrations |
| Pricing | From $19 | From $19 |
| Pricing Model | paid | paid |
| Pros | Mature ticketing core: automation, SLA policies, collision detection, threaded internal tasks and a self-service portal out of the box, Day passes at $2/$7/$12 per day (Growth/Pro/Enterprise at time of writing) suit seasonal support rosters far better than fixed seats, Freddy AI Agent included on all paid plans (first 500 sessions) so you can test AI deflection before paying for more, Enterprise tier includes sandbox, audit logs and skill-based routing — the guardrails larger support teams actually need, Backed by NASDAQ-listed Freshworks (founded 2010, 74,000+ businesses) — strong stability and ecosystem signals | Clean, fast sales CRM: ease of use scores 4.4 on Capterra and the mobile app is genuinely usable, Native data bridge to Zendesk Suite lets service and sales share one vendor's customer view, No seat minimums or maximums; forecasting, scoring and dashboards are above average for the price band, Zendesk has committed to support through 31 August 2027 with a named migration partner (Pipedrive), Enterprise tier includes 10,000 enrichment credits and 300 prospecting credits per month |
| Cons | Helpdesk only: no sales pipeline, deal tracking or lead management — pair it with a CRM or look at all-in-one suites, No free tier for new sign-ups at time of writing; older listings describing one are out of date, Large price step from Growth ($19) to Pro ($55) per agent, with AI add-ons (Copilot $29/agent, extra sessions $49/100) stacking on top, Support experience is classic big-vendor: strong docs, response times tied to plan tier, AI packaging is fast-moving (connector tasks, MCP actions priced separately) — expect repricing conversations within a year | Being retired on 31 August 2027 — no new enhancements, and no Zendesk sales CRM exists after that date, Starting a new implementation today buys a countdown, not a platform, List prices sit above Pipedrive and Zoho at every tier while offering less pure sales depth, CSV export may not cover the full sales history; post-subscription data follows Zendesk's deletion policy, Integrations are being wound down already (the Shopify integration was removed in April 2025) |
| Best For | Small and mid-sized support teams that want mature, script-free ticketing with SLA management and can pair it with a separate sales CRM. | Existing Zendesk Sell customers who need a supported bridge until the August 2027 retirement and intend to migrate to Pipedrive — no new buyer should start on it. |
| Launch Year | — | — |
| HQ Country | IN | US |