Comparison
Freshsales vs HubSpot
Side-by-side comparison of Freshsales and HubSpot. See pricing, features, ratings, and more.
| Feature | Freshsales | HubSpot |
|---|---|---|
| Rating | 4.2 / 5 | 4.3 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, Lead Management, AI for CRM | Marketing CRM, Sales CRM, Email Marketing |
| Pricing | From $9 | From $0 |
| Pricing Model | paid | freemium |
| Pros | Genuinely usable free plan for up to 3 users — a solo founder can run real sales on it, Built-in phone, email and chat on the contact timeline beats the integration-first approach of most rivals, Honest entry pricing: Growth at $9/user/month billed annually at time of writing, Pro tier delivers the full outbound kit (sequences, contact scoring, deal insights, territories) at $39 — below HubSpot's comparable tier, Shared customer record with Freshdesk and Freshmarketer plus a NASDAQ-listed vendor behind it | Free CRM tier is genuinely usable — real contact/deal/ticket records, forms, chat and basic email, One shared contact timeline across marketing, sales and service is exactly the promised 'one database', Best ecosystem in the category: 1,000+ marketplace apps, HubSpot Academy, a huge partner and freelancer community, AI agents (customer agent, prospecting agent, agent builder) now do real work across hubs, Starter pricing is low — $7 per seat per month billed annually for Sales Hub at time of writing |
| Cons | The $9-to-$39 cliff: sequences, scoring and custom activities are Pro features, so real outbound teams pay $39/seat, AI is metered (Freddy AI Agent at $49/100 sessions) and add-ons like branded documents ($19/user/month) stack on the seat price, Smaller integration marketplace and API ecosystem than Salesforce or HubSpot, Custom reporting and forecasting trail enterprise-grade RevOps expectations, Suite trajectory means pricing/packaging moves (as sister product Freshmarketer shows) — keep a buffer in long-term cost models | The Starter → Professional jump is roughly 12x per seat ($7 to $90) and lands when the tool is already load-bearing, Mandatory one-time onboarding fees at higher tiers ($3,500 Enterprise onboarding per the Sales Hub pricing page), AI features are metered through HubSpot Credits on top of seats, so bills become usage-dependent, Free tier caps at 2 users and 1,000 contacts; contact-tiered pricing penalizes list-heavy marketers, Easy to over-configure — portals frequently need a dedicated admin or partner to stay trustworthy |
| Best For | Small and mid-sized inside-sales teams that want phone-and-email-native CRM with an honest free start, and can standardise on the Freshworks family. | Growing small and mid-sized businesses that want marketing, sales and service on one platform and can budget for Professional-tier pricing. |
| Launch Year | — | — |
| HQ Country | IN | US |