Comparison
GoSquared CRM vs Zoho CRM
Side-by-side comparison of GoSquared CRM and Zoho CRM. See pricing, features, ratings, and more.
| Feature | GoSquared CRM | Zoho CRM |
|---|---|---|
| Rating | 3.8 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | CRM Analytics, Live Chat, CRM Automation | Sales CRM, CRM Automation, CRM Analytics |
| Pricing | From $0 | From $0 |
| Pricing Model | freemium | freemium |
| Pros | Real-time analytics with a genuinely readable interface — live visitor view and clean dashboards without configuration work, Contacts profiles stitch behaviour across devices and pre-signup sessions, searchable with live Smart Groups, Unlimited data retention and unlimited team sharing on all plans — rare at these prices, Flat pageview pricing from $9/month (100k pageviews) to $99/month (2.5M) at time of writing — no per-seat tax, Independent, profitable UK company since 2006 with clear privacy positioning and GDPR focus | Best capability-per-dollar in the sales CRM market: free for 3 users, paid from $14/user/month annually, Blueprint process enforcement, CPQ and inventory at the $23 Professional tier — features rivals gate higher, Zia AI (predictive scoring, best-time-to-contact, anomaly detection) at Enterprise is cheaper than comparable AI tiers, Deep limit structure (custom fields, Blueprints, API, storage) supports genuinely large deployments on Ultimate, Nearly three-decade-old vendor with a huge app ecosystem (Zoho One) and 30-day trial on all paid tiers |
| Cons | No sales CRM functionality: no deals, pipeline, forecasting or sales-process tooling, Product lineup is in motion — Live Chat closed to new customers as of 2025 and packaging has shifted repeatedly, Event tracking counts toward pageview quota, so instrument-heavy products burn quota faster than expected, Depth stops at analytics and messaging: no A/B testing, serious attribution or warehouse-grade reporting, Small support organisation (email support, London hours) versus the public-company alternatives | Dense, daunting interface and a real admin learning curve before it fits your process, Standard's 10-custom-field cap is a trap for teams with any real data model, AI is gated to Enterprise ($40) — Standard and Professional get none of it, Premium/Enterprise support costs 20–25% of the licence fee on top of the subscription, Mass-email quotas, Blueprint counts and API limits shape behaviour; choose the tier you will stabilise on |
| Best For | SaaS founders and small marketing teams who want privacy-first real-time web analytics plus a behavioural customer database, not a sales pipeline. | Budget-conscious sales teams of 5–100 that will invest in configuration and want enforced sales process, forecasting and AI without enterprise-suite pricing. |
| Launch Year | — | — |
| HQ Country | GB | IN |