Comparison
Hiver vs Agile CRM
Side-by-side comparison of Hiver and Agile CRM. See pricing, features, ratings, and more.
| Feature | Hiver | Agile CRM |
|---|---|---|
| Rating | 4.0 / 5 | 2.7 / 5 |
| Reviews | 1 | 1 |
| Categories | Helpdesk, Customer Support | Sales CRM, Marketing CRM, Helpdesk |
| Pricing | Contact for pricing | From $8.99 |
| Pricing Model | — | freemium |
| Pros | Runs inside Gmail, so agents work the shared queue without leaving their inbox, Clear ownership model — assignment, status and collision awareness stop double replies, Internal @mention notes keep coordination out of the customer's thread, Useful SLA, tag and workload reporting without a BI project, Strong integration shelf for its size: Salesforce, HubSpot, Jira, Asana, Shopify, QuickBooks, Zapier and an API | Free plan for 10 users with 1,000 contacts — one of the most generous free tiers in the category, Contact 360-degree view with timeline, tickets, campaigns, deals, and web stats on one record, Sales, marketing automation, and help desk in a single login, including social posting and gamification, Entry pricing ($8.99/user/month annual per official pricing) undercuts nearly every all-in-one rival, Chrome extension captures leads from Gmail and LinkedIn; mobile apps on iOS and Android |
| Cons | Seven-day trial is one of the shortest in the category and requires the Chrome extension, Per-seat cost stacks quickly — $55 per user per month at the Pro tier, billed annually, at time of writing, The Gmail product is pointless outside Google Workspace, Ticketing depth and custom reporting still trail full helpdesk suites like Zendesk or Freshdesk, Advanced automation and AI features sit behind the upper tiers | Hard caps on automations (5 on Starter) and integrations (3 on Starter) make real use push you to ~$39.99/user, Long-standing unfixed bugs — including campaign saves silently failing — dominate recent reviews, Dated, slow interface with 30+ tabs across three workspaces; high navigation overhead, No free trial for paid plans, no weekend support, and third-dependent telephony/ticketing features, Active development is in doubt — multiple user reports suggest the product is stagnating |
| Best For | Google Workspace support teams that want shared-inbox ownership and SLA discipline without pulling agents out of Gmail. | Micro-businesses and solo operators with under 1,000 contacts who want sales, marketing, and helpdesk in one free or sub-$10 tool and can live with rough, aging software. |
| Launch Year | — | — |
| HQ Country | — | US |