Comparison
Hiver vs Freshdesk
Side-by-side comparison of Hiver and Freshdesk. See pricing, features, ratings, and more.
| Feature | Hiver | Freshdesk |
|---|---|---|
| Rating | 4.0 / 5 | 4.3 / 5 |
| Reviews | 1 | 1 |
| Categories | Helpdesk, Customer Support | Helpdesk, Customer Support, AI for CRM |
| Pricing | Contact for pricing | From $19 |
| Pricing Model | — | paid |
| Pros | Runs inside Gmail, so agents work the shared queue without leaving their inbox, Clear ownership model — assignment, status and collision awareness stop double replies, Internal @mention notes keep coordination out of the customer's thread, Useful SLA, tag and workload reporting without a BI project, Strong integration shelf for its size: Salesforce, HubSpot, Jira, Asana, Shopify, QuickBooks, Zapier and an API | Mature ticketing core: automation, SLA policies, collision detection, threaded internal tasks and a self-service portal out of the box, Day passes at $2/$7/$12 per day (Growth/Pro/Enterprise at time of writing) suit seasonal support rosters far better than fixed seats, Freddy AI Agent included on all paid plans (first 500 sessions) so you can test AI deflection before paying for more, Enterprise tier includes sandbox, audit logs and skill-based routing — the guardrails larger support teams actually need, Backed by NASDAQ-listed Freshworks (founded 2010, 74,000+ businesses) — strong stability and ecosystem signals |
| Cons | Seven-day trial is one of the shortest in the category and requires the Chrome extension, Per-seat cost stacks quickly — $55 per user per month at the Pro tier, billed annually, at time of writing, The Gmail product is pointless outside Google Workspace, Ticketing depth and custom reporting still trail full helpdesk suites like Zendesk or Freshdesk, Advanced automation and AI features sit behind the upper tiers | Helpdesk only: no sales pipeline, deal tracking or lead management — pair it with a CRM or look at all-in-one suites, No free tier for new sign-ups at time of writing; older listings describing one are out of date, Large price step from Growth ($19) to Pro ($55) per agent, with AI add-ons (Copilot $29/agent, extra sessions $49/100) stacking on top, Support experience is classic big-vendor: strong docs, response times tied to plan tier, AI packaging is fast-moving (connector tasks, MCP actions priced separately) — expect repricing conversations within a year |
| Best For | Google Workspace support teams that want shared-inbox ownership and SLA discipline without pulling agents out of Gmail. | Small and mid-sized support teams that want mature, script-free ticketing with SLA management and can pair it with a separate sales CRM. |
| Launch Year | — | — |
| HQ Country | — | IN |