Comparison
Hiver vs Zendesk Sell
Side-by-side comparison of Hiver and Zendesk Sell. See pricing, features, ratings, and more.
| Feature | Hiver | Zendesk Sell |
|---|---|---|
| Rating | 4.0 / 5 | 2.9 / 5 |
| Reviews | 1 | 1 |
| Categories | Helpdesk, Customer Support | Sales CRM, Helpdesk, CRM Integrations |
| Pricing | Contact for pricing | From $19 |
| Pricing Model | — | paid |
| Pros | Runs inside Gmail, so agents work the shared queue without leaving their inbox, Clear ownership model — assignment, status and collision awareness stop double replies, Internal @mention notes keep coordination out of the customer's thread, Useful SLA, tag and workload reporting without a BI project, Strong integration shelf for its size: Salesforce, HubSpot, Jira, Asana, Shopify, QuickBooks, Zapier and an API | Clean, fast sales CRM: ease of use scores 4.4 on Capterra and the mobile app is genuinely usable, Native data bridge to Zendesk Suite lets service and sales share one vendor's customer view, No seat minimums or maximums; forecasting, scoring and dashboards are above average for the price band, Zendesk has committed to support through 31 August 2027 with a named migration partner (Pipedrive), Enterprise tier includes 10,000 enrichment credits and 300 prospecting credits per month |
| Cons | Seven-day trial is one of the shortest in the category and requires the Chrome extension, Per-seat cost stacks quickly — $55 per user per month at the Pro tier, billed annually, at time of writing, The Gmail product is pointless outside Google Workspace, Ticketing depth and custom reporting still trail full helpdesk suites like Zendesk or Freshdesk, Advanced automation and AI features sit behind the upper tiers | Being retired on 31 August 2027 — no new enhancements, and no Zendesk sales CRM exists after that date, Starting a new implementation today buys a countdown, not a platform, List prices sit above Pipedrive and Zoho at every tier while offering less pure sales depth, CSV export may not cover the full sales history; post-subscription data follows Zendesk's deletion policy, Integrations are being wound down already (the Shopify integration was removed in April 2025) |
| Best For | Google Workspace support teams that want shared-inbox ownership and SLA discipline without pulling agents out of Gmail. | Existing Zendesk Sell customers who need a supported bridge until the August 2027 retirement and intend to migrate to Pipedrive — no new buyer should start on it. |
| Launch Year | — | — |
| HQ Country | — | US |