Comparison
HubSpot Service Hub vs Agile CRM
Side-by-side comparison of HubSpot Service Hub and Agile CRM. See pricing, features, ratings, and more.
| Feature | HubSpot Service Hub | Agile CRM |
|---|---|---|
| Rating | 4.0 / 5 | 2.7 / 5 |
| Reviews | 1 | 1 |
| Categories | Helpdesk, Customer Support, Live Chat | Sales CRM, Marketing CRM, Helpdesk |
| Pricing | From $7 | From $8.99 |
| Pricing Model | freemium | freemium |
| Pros | Tickets, chat and calls share the same contact timeline as marketing and sales — no contact syncing project, Entry price is low: $7 per seat per month billed annually for Starter at time of writing, Bundled calling minutes (500 to 12,000 by tier) and up to 1,000 WhatsApp messages per month on paid plans, Customer agent AI plus agent builder do real deflection work, with spend controls on credits, Surveys, quality scores and coaching playlists mean no separate QA tool for mid-sized teams | Free plan for 10 users with 1,000 contacts — one of the most generous free tiers in the category, Contact 360-degree view with timeline, tickets, campaigns, deals, and web stats on one record, Sales, marketing automation, and help desk in a single login, including social posting and gamification, Entry pricing ($8.99/user/month annual per official pricing) undercuts nearly every all-in-one rival, Chrome extension captures leads from Gmail and LinkedIn; mobile apps on iOS and Android |
| Cons | The $7 to $90 Starter-to-Professional jump gates SLAs, skill-based routing and serious automation, Required one-time onboarding fees at Professional (~$1,500 third-party) and Enterprise ($3,500 per HubSpot's own footnote), AI is metered through HubSpot Credits, so invoices vary with resolution volume, Free tier is 2 users with HubSpot branding; ticketing depth and custom reporting trail Zendesk, Conditional SLAs are Enterprise-only and some quality tooling is beta and unavailable to sensitive-data accounts | Hard caps on automations (5 on Starter) and integrations (3 on Starter) make real use push you to ~$39.99/user, Long-standing unfixed bugs — including campaign saves silently failing — dominate recent reviews, Dated, slow interface with 30+ tabs across three workspaces; high navigation overhead, No free trial for paid plans, no weekend support, and third-dependent telephony/ticketing features, Active development is in doubt — multiple user reports suggest the product is stagnating |
| Best For | Small and mid-sized service teams already running HubSpot's CRM who want support, chat and a knowledge base on the same customer record. | Micro-businesses and solo operators with under 1,000 contacts who want sales, marketing, and helpdesk in one free or sub-$10 tool and can live with rough, aging software. |
| Launch Year | — | — |
| HQ Country | US | US |