Comparison
HubSpot Service Hub vs Freshdesk
Side-by-side comparison of HubSpot Service Hub and Freshdesk. See pricing, features, ratings, and more.
| Feature | HubSpot Service Hub | Freshdesk |
|---|---|---|
| Rating | 4.0 / 5 | 4.3 / 5 |
| Reviews | 1 | 1 |
| Categories | Helpdesk, Customer Support, Live Chat | Helpdesk, Customer Support, AI for CRM |
| Pricing | From $7 | From $19 |
| Pricing Model | freemium | paid |
| Pros | Tickets, chat and calls share the same contact timeline as marketing and sales — no contact syncing project, Entry price is low: $7 per seat per month billed annually for Starter at time of writing, Bundled calling minutes (500 to 12,000 by tier) and up to 1,000 WhatsApp messages per month on paid plans, Customer agent AI plus agent builder do real deflection work, with spend controls on credits, Surveys, quality scores and coaching playlists mean no separate QA tool for mid-sized teams | Mature ticketing core: automation, SLA policies, collision detection, threaded internal tasks and a self-service portal out of the box, Day passes at $2/$7/$12 per day (Growth/Pro/Enterprise at time of writing) suit seasonal support rosters far better than fixed seats, Freddy AI Agent included on all paid plans (first 500 sessions) so you can test AI deflection before paying for more, Enterprise tier includes sandbox, audit logs and skill-based routing — the guardrails larger support teams actually need, Backed by NASDAQ-listed Freshworks (founded 2010, 74,000+ businesses) — strong stability and ecosystem signals |
| Cons | The $7 to $90 Starter-to-Professional jump gates SLAs, skill-based routing and serious automation, Required one-time onboarding fees at Professional (~$1,500 third-party) and Enterprise ($3,500 per HubSpot's own footnote), AI is metered through HubSpot Credits, so invoices vary with resolution volume, Free tier is 2 users with HubSpot branding; ticketing depth and custom reporting trail Zendesk, Conditional SLAs are Enterprise-only and some quality tooling is beta and unavailable to sensitive-data accounts | Helpdesk only: no sales pipeline, deal tracking or lead management — pair it with a CRM or look at all-in-one suites, No free tier for new sign-ups at time of writing; older listings describing one are out of date, Large price step from Growth ($19) to Pro ($55) per agent, with AI add-ons (Copilot $29/agent, extra sessions $49/100) stacking on top, Support experience is classic big-vendor: strong docs, response times tied to plan tier, AI packaging is fast-moving (connector tasks, MCP actions priced separately) — expect repricing conversations within a year |
| Best For | Small and mid-sized service teams already running HubSpot's CRM who want support, chat and a knowledge base on the same customer record. | Small and mid-sized support teams that want mature, script-free ticketing with SLA management and can pair it with a separate sales CRM. |
| Launch Year | — | — |
| HQ Country | US | IN |