Comparison
HubSpot Service Hub vs Hiver
Side-by-side comparison of HubSpot Service Hub and Hiver. See pricing, features, ratings, and more.
| Feature | HubSpot Service Hub | Hiver |
|---|---|---|
| Rating | 4.0 / 5 | 4.0 / 5 |
| Reviews | 1 | 1 |
| Categories | Helpdesk, Customer Support, Live Chat | Helpdesk, Customer Support |
| Pricing | From $7 | Contact for pricing |
| Pricing Model | freemium | — |
| Pros | Tickets, chat and calls share the same contact timeline as marketing and sales — no contact syncing project, Entry price is low: $7 per seat per month billed annually for Starter at time of writing, Bundled calling minutes (500 to 12,000 by tier) and up to 1,000 WhatsApp messages per month on paid plans, Customer agent AI plus agent builder do real deflection work, with spend controls on credits, Surveys, quality scores and coaching playlists mean no separate QA tool for mid-sized teams | Runs inside Gmail, so agents work the shared queue without leaving their inbox, Clear ownership model — assignment, status and collision awareness stop double replies, Internal @mention notes keep coordination out of the customer's thread, Useful SLA, tag and workload reporting without a BI project, Strong integration shelf for its size: Salesforce, HubSpot, Jira, Asana, Shopify, QuickBooks, Zapier and an API |
| Cons | The $7 to $90 Starter-to-Professional jump gates SLAs, skill-based routing and serious automation, Required one-time onboarding fees at Professional (~$1,500 third-party) and Enterprise ($3,500 per HubSpot's own footnote), AI is metered through HubSpot Credits, so invoices vary with resolution volume, Free tier is 2 users with HubSpot branding; ticketing depth and custom reporting trail Zendesk, Conditional SLAs are Enterprise-only and some quality tooling is beta and unavailable to sensitive-data accounts | Seven-day trial is one of the shortest in the category and requires the Chrome extension, Per-seat cost stacks quickly — $55 per user per month at the Pro tier, billed annually, at time of writing, The Gmail product is pointless outside Google Workspace, Ticketing depth and custom reporting still trail full helpdesk suites like Zendesk or Freshdesk, Advanced automation and AI features sit behind the upper tiers |
| Best For | Small and mid-sized service teams already running HubSpot's CRM who want support, chat and a knowledge base on the same customer record. | Google Workspace support teams that want shared-inbox ownership and SLA discipline without pulling agents out of Gmail. |
| Launch Year | — | — |
| HQ Country | US | — |