Comparison
HubSpot Service Hub vs Zendesk Sell
Side-by-side comparison of HubSpot Service Hub and Zendesk Sell. See pricing, features, ratings, and more.
| Feature | HubSpot Service Hub | Zendesk Sell |
|---|---|---|
| Rating | 4.0 / 5 | 2.9 / 5 |
| Reviews | 1 | 1 |
| Categories | Helpdesk, Customer Support, Live Chat | Sales CRM, Helpdesk, CRM Integrations |
| Pricing | From $7 | From $19 |
| Pricing Model | freemium | paid |
| Pros | Tickets, chat and calls share the same contact timeline as marketing and sales — no contact syncing project, Entry price is low: $7 per seat per month billed annually for Starter at time of writing, Bundled calling minutes (500 to 12,000 by tier) and up to 1,000 WhatsApp messages per month on paid plans, Customer agent AI plus agent builder do real deflection work, with spend controls on credits, Surveys, quality scores and coaching playlists mean no separate QA tool for mid-sized teams | Clean, fast sales CRM: ease of use scores 4.4 on Capterra and the mobile app is genuinely usable, Native data bridge to Zendesk Suite lets service and sales share one vendor's customer view, No seat minimums or maximums; forecasting, scoring and dashboards are above average for the price band, Zendesk has committed to support through 31 August 2027 with a named migration partner (Pipedrive), Enterprise tier includes 10,000 enrichment credits and 300 prospecting credits per month |
| Cons | The $7 to $90 Starter-to-Professional jump gates SLAs, skill-based routing and serious automation, Required one-time onboarding fees at Professional (~$1,500 third-party) and Enterprise ($3,500 per HubSpot's own footnote), AI is metered through HubSpot Credits, so invoices vary with resolution volume, Free tier is 2 users with HubSpot branding; ticketing depth and custom reporting trail Zendesk, Conditional SLAs are Enterprise-only and some quality tooling is beta and unavailable to sensitive-data accounts | Being retired on 31 August 2027 — no new enhancements, and no Zendesk sales CRM exists after that date, Starting a new implementation today buys a countdown, not a platform, List prices sit above Pipedrive and Zoho at every tier while offering less pure sales depth, CSV export may not cover the full sales history; post-subscription data follows Zendesk's deletion policy, Integrations are being wound down already (the Shopify integration was removed in April 2025) |
| Best For | Small and mid-sized service teams already running HubSpot's CRM who want support, chat and a knowledge base on the same customer record. | Existing Zendesk Sell customers who need a supported bridge until the August 2027 retirement and intend to migrate to Pipedrive — no new buyer should start on it. |
| Launch Year | — | — |
| HQ Country | US | US |