Comparison
Moneypenny vs Hiver
Side-by-side comparison of Moneypenny and Hiver. See pricing, features, ratings, and more.
| Feature | Moneypenny | Hiver |
|---|---|---|
| Rating | 4.1 / 5 | 4.0 / 5 |
| Reviews | 1 | 1 |
| Categories | Customer Support, Live Chat | Helpdesk, Customer Support |
| Pricing | Contact for pricing | Contact for pricing |
| Pricing Model | — | — |
| Pros | Human receptionists who answer in your company name, with named teams and warm call transfer, Everything included from day one — no feature tiers, no contracts, 30 days' notice to cancel, 24/7 coverage including an AI answering tier with human escalation (50 calls from $99/month), Managed Live Chat extends the same people-plus-tech model to website visitors, Established vendor: operating since 2000, tens of thousands of business customers, proactive account management | Runs inside Gmail, so agents work the shared queue without leaving their inbox, Clear ownership model — assignment, status and collision awareness stop double replies, Internal @mention notes keep coordination out of the customer's thread, Useful SLA, tag and workload reporting without a BI project, Strong integration shelf for its size: Salesforce, HubSpot, Jira, Asana, Shopify, QuickBooks, Zapier and an API |
| Cons | Per-minute plans get expensive fast — the $165 entry plan covers only 50 minutes a month, Lead qualification and messaging are only as good as the script and briefing you provide, Not a help desk: thin reporting, no ticketing, no SLA or queue management for your own support team, No free plan; the trial is the only zero-cost way in, Language coverage beyond English (and Spanish in the US) needs to be confirmed before buying | Seven-day trial is one of the shortest in the category and requires the Chrome extension, Per-seat cost stacks quickly — $55 per user per month at the Pro tier, billed annually, at time of writing, The Gmail product is pointless outside Google Workspace, Ticketing depth and custom reporting still trail full helpdesk suites like Zendesk or Freshdesk, Advanced automation and AI features sit behind the upper tiers |
| Best For | Small service businesses — trades firms, legal and medical practices, agencies — where missed phone calls mean missed revenue and nobody on staff can reliably answer. | Google Workspace support teams that want shared-inbox ownership and SLA discipline without pulling agents out of Gmail. |
| Launch Year | — | — |
| HQ Country | — | — |