Comparison
Outreach vs Zoho CRM
Side-by-side comparison of Outreach and Zoho CRM. See pricing, features, ratings, and more.
| Feature | Outreach | Zoho CRM |
|---|---|---|
| Rating | 4.0 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales Automation, CRM Analytics, Pipeline Management | Sales CRM, CRM Automation, CRM Analytics |
| Pricing | From $100 | From $0 |
| Pricing Model | paid | freemium |
| Pros | Sequence engine with branching, triggers and per-step reporting is the deepest in the category, and the dialer, email and task queue run on one record, Single workspace covers engagement, conversation intelligence, deal management and forecasting — usually two or three vendors elsewhere, AI agents are embedded in every tier rather than sold as a separate module, so prospecting assistance is not gated behind an add-on, Forecasting in Amplify Pro (scenario planning, rollups, AI projection) is genuinely strong once CRM data discipline is enforced, Mature ecosystem: large integration marketplace, strong Salesforce connection, active partner and services network | Best capability-per-dollar in the sales CRM market: free for 3 users, paid from $14/user/month annually, Blueprint process enforcement, CPQ and inventory at the $23 Professional tier — features rivals gate higher, Zia AI (predictive scoring, best-time-to-contact, anomaly detection) at Enterprise is cheaper than comparable AI tiers, Deep limit structure (custom fields, Blueprints, API, storage) supports genuinely large deployments on Ultimate, Nearly three-decade-old vendor with a huge app ecosystem (Zoho One) and 30-day trial on all paid tiers |
| Cons | No public pricing, annual contracts only, no self-serve trial — every purchase starts with a sales call, Reported entry cost of $100–150 per user per month puts it far above engagement alternatives like Apollo.io, Bundling pushes mid-market buyers up the Core → Plus → Pro ladder; forecasting is locked to the top tier, Forecasting and deal insights depend heavily on clean CRM data, and most teams need extra admin discipline or a second tool, Implementation typically costs $5,000–25,000 and takes 4–12 weeks; AI credit consumption can add surprise cost | Dense, daunting interface and a real admin learning curve before it fits your process, Standard's 10-custom-field cap is a trap for teams with any real data model, AI is gated to Enterprise ($40) — Standard and Professional get none of it, Premium/Enterprise support costs 20–25% of the licence fee on top of the subscription, Mass-email quotas, Blueprint counts and API limits shape behaviour; choose the tier you will stabilise on |
| Best For | Mid-market and enterprise revenue organisations with 20+ sellers, a Salesforce or HubSpot backbone, a dedicated RevOps owner and budget for annual contracts. | Budget-conscious sales teams of 5–100 that will invest in configuration and want enforced sales process, forecasting and AI without enterprise-suite pricing. |
| Launch Year | — | — |
| HQ Country | US | IN |