Comparison
SugarCRM vs Salesforce
Side-by-side comparison of SugarCRM and Salesforce. See pricing, features, ratings, and more.
| Feature | SugarCRM | Salesforce |
|---|---|---|
| Rating | 3.5 / 5 | 4.1 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, CRM Reporting, Enterprise CRM | Sales CRM, Enterprise CRM, AI for CRM |
| Pricing | From $59 | From $25 |
| Pricing Model | paid | freemium |
| Pros | Forecasting and multi-stakeholder opportunity management fit real mid-market pipeline reviews, On-premises/private-cloud deployment via Sugar Enterprise is one of the few left in the category, Sugar Connect inbox sync genuinely reduces manual activity logging, Highly configurable data model, permissions and workflow with open REST APIs, Marketing automation (Sugar Market) includes unlimited users and prices by contacts instead | Flow automation lets a capable admin build routing, escalation, and Slack alerting without code, AppExchange ecosystem means most vertical or edge requirements already exist as packaged add-ons, Edition ladder now includes a genuine free tier (Free Suite, up to 2 users) and a $25 Starter entry point, Agentforce and Einstein AI compound well once your org data is clean and consistently modelled, Platform maturity shows in the API layer, permissions, and multi-currency/multi-language handling |
| Cons | Fifteen-seat minimum on every Sugar Sell tier — roughly $10,620/year floor before anything else, The SugarAI rebrand has made pricing and edition documentation inconsistent across sources, Sell, Market and Serve are separate contracts with separate pricing models, not one bundle, Integration marketplace is modest next to Salesforce or HubSpot, Interface and admin workflows carry legacy weight; routine record management takes more clicks than it should | Real cost is far above the seat price once Data Cloud, Sales Engagement, CPQ and Agentforce credits are added, Starter Suite and Pro Suite fence off validation rules, deep automation and sandboxes, so the cheap editions are a different product, Requires dedicated admin attention; unmaintained orgs accumulate dead fields and contradictory flows quickly, Classic reporting feels dated and advanced analytics is a separate paid upgrade, AppExchange add-ons multiply configuration surface and upgrade risk |
| Best For | Mid-market sales organisations with 15+ seats and real process complexity — especially those needing on-premises or private-cloud deployment control — who will configure the platform rather than just sign into it. | Mid-market to enterprise sales organisations with a dedicated Salesforce admin or partner who need a platform that will absorb years of process change. |
| Launch Year | — | — |
| HQ Country | US | US |