Comparison
SuiteCRM vs SugarCRM
Side-by-side comparison of SuiteCRM and SugarCRM. See pricing, features, ratings, and more.
| Feature | SuiteCRM | SugarCRM |
|---|---|---|
| Rating | 3.9 / 5 | 3.5 / 5 |
| Reviews | 1 | 1 |
| Categories | Enterprise CRM, CRM Customization, ERP with CRM | Sales CRM, CRM Reporting, Enterprise CRM |
| Pricing | From $0 | From $59 |
| Pricing Model | free | paid |
| Pros | No per-seat licence fee — unlimited users on the software and on the £50/month managed hosting tier, Full module set (sales, service, campaigns, quotes, invoicing) with nothing held back in paid tiers, 7.15 ESR release line with security fixes published into 2028 suits long-lived customised installs, AGPL-3.0 source access means you can change anything and never face a forced migration, SuiteASSURED (from £3,350/year) gives enterprises warranty and legal indemnity around the open-source code | Forecasting and multi-stakeholder opportunity management fit real mid-market pipeline reviews, On-premises/private-cloud deployment via Sugar Enterprise is one of the few left in the category, Sugar Connect inbox sync genuinely reduces manual activity logging, Highly configurable data model, permissions and workflow with open REST APIs, Marketing automation (Sugar Market) includes unlimited users and prices by contacts instead |
| Cons | Interface is dated and slower to learn than Pipedrive, HubSpot or other modern SaaS CRMs, Anything beyond basic workflow automation needs developer-level skills and your own staging discipline, Integration ecosystem is tiny versus Zoho or HubSpot marketplaces; most connectors are custom work, No verified native AI features (predictive scoring, forecasting assistants) in current releases, True TCO includes sysadmin time, upgrades and support hours — 'free' only holds if you have technical staff | Fifteen-seat minimum on every Sugar Sell tier — roughly $10,620/year floor before anything else, The SugarAI rebrand has made pricing and edition documentation inconsistent across sources, Sell, Market and Serve are separate contracts with separate pricing models, not one bundle, Integration marketplace is modest next to Salesforce or HubSpot, Interface and admin workflows carry legacy weight; routine record management takes more clicks than it should |
| Best For | Technical teams and IT-capable organisations that want full CRM modules with no per-seat fees and are willing to own deployment, upgrades and customisation. | Mid-market sales organisations with 15+ seats and real process complexity — especially those needing on-premises or private-cloud deployment control — who will configure the platform rather than just sign into it. |
| Launch Year | — | — |
| HQ Country | GB | US |