Comparison
Tidio vs Bigin
Side-by-side comparison of Tidio and Bigin. See pricing, features, ratings, and more.
| Feature | Tidio | Bigin |
|---|---|---|
| Rating | 3.9 / 5 | 4.3 / 5 |
| Reviews | 1 | 1 |
| Categories | Live Chat, Customer Support, Small Business CRM | Small Business CRM, Pipeline Management, Contact Management |
| Pricing | Contact for pricing | From $7 |
| Pricing Model | — | freemium |
| Pros | Fast to install and first-value: widget plus help-centre content and Lyro answers routine questions within the day, Free plan with 10 seats and 50 conversations is enough to prove the concept before paying, Lyro and human-handled conversations are metered separately, so AI deflection does not eat your seat plan, Flows visual automation covers the standard e-commerce plays (cart prompts, proactive greetings) with no code, Premium tier offers something rare: a contractually guaranteed 50% Lyro resolution rate | Real free-forever plan (1 user, 500 records) and $7/user/month Express — among the cheapest CRMs that includes automation and telephony, Connected Pipelines move deals from sales into onboarding/renewal without duplicating records — rare at this price, Built-in phone with IVR, recording, and auto-logging on every plan, plus 100+ third-party telephony providers, Mobile-first apps (iOS/Android/macOS) with offline read, one-tap call logging, and a working card scanner, No lock-in: cancel anytime, 30/45-day refunds, prorated downgrade credits, 15-day trial with no card |
| Cons | Three separate meters (human conversations, Lyro AI, Flows) make the monthly bill hard to predict, Heavy Lyro use gets expensive fast — 500 AI conversations is about $350/month for Lyro alone, Light CRM layer: contact history but no pipelines, deal tracking or forecasting natively, Lyro quality depends entirely on your help-centre content; sparse documentation means weak answers, Key agent features (macros, typing preview, advanced analytics) are gated at Growth and above | Hard ceilings: max 5 pipelines on Premier / 15 on Bigin 360; escaping means migrating to full Zoho CRM with a new UI to learn, Reporting is dashboard-shallow — no multi-object reports, calculated fields, or time-series analysis without CSV exports, No marketing automation at all: no drip campaigns, lead scoring, or landing pages (Zoho Campaigns is a separate app), No bulk stage moves or bulk user invites; pick-list values can only be deleted, not deactivated, Workflow automations stop silently when trials expire; occasional sync glitches with non-Zoho tools per user reviews |
| Best For | E-commerce and service-site owners who want live chat with an AI front line to deflect routine support questions, and who will actively manage conversation volume. | Solo operators and small teams (up to ~15 people) with a straightforward pipeline who want an affordable, mobile-friendly CRM that can grow into the Zoho ecosystem. |
| Launch Year | — | — |
| HQ Country | — | IN |