Comparison
Tidio vs Dex
Side-by-side comparison of Tidio and Dex. See pricing, features, ratings, and more.
| Feature | Tidio | Dex |
|---|---|---|
| Rating | 3.9 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Live Chat, Customer Support, Small Business CRM | Contact Management, CRM Mobile Apps, Small Business CRM |
| Pricing | Contact for pricing | From $12 |
| Pricing Model | — | paid |
| Pros | Fast to install and first-value: widget plus help-centre content and Lyro answers routine questions within the day, Free plan with 10 seats and 50 conversations is enough to prove the concept before paying, Lyro and human-handled conversations are metered separately, so AI deflection does not eat your seat plan, Flows visual automation covers the standard e-commerce plays (cart prompts, proactive greetings) with no code, Premium tier offers something rare: a contractually guaranteed 50% Lyro resolution rate | Automatic sync and duplicate merging across LinkedIn, email, calendar, WhatsApp and 15+ sources builds a history you never typed, LinkedIn title-change alerts create natural, well-timed reasons to reach out — two real conversations from my first weeks of testing, Keep-in-touch reminder digest with past-conversation notes attached is a habit loop that actually sticks, Fair pricing at $12-20 per month annually billed, with map view, custom fields and two-way contact sync included early, Copilot AI and Claude/ChatGPT connectors let you query your own network in plain language |
| Cons | Three separate meters (human conversations, Lyro AI, Flows) make the monthly bill hard to predict, Heavy Lyro use gets expensive fast — 500 AI conversations is about $350/month for Lyro alone, Light CRM layer: contact history but no pipelines, deal tracking or forecasting natively, Lyro quality depends entirely on your help-centre content; sparse documentation means weak answers, Key agent features (macros, typing preview, advanced analytics) are gated at Growth and above | Not a sales CRM: no real deal pipeline, forecasting, lead scoring or sequences — it sits beside those tools, LinkedIn sync caps (2,500 on Premium, 9,000 on Professional) exclude exactly the heavy networkers the product targets, AI research credits are metered (10/20/50 per month) and enrichment of a large network burns through them quickly, Small vendor: support is email/priority-tier, the integration surface is native syncs plus API/Zapier, and one iMessage sync silently stopped logging in my testing, Email and message metadata access is core to the product — enterprise security teams will need their own review |
| Best For | E-commerce and service-site owners who want live chat with an AI front line to deflect routine support questions, and who will actively manage conversation volume. | Founders, investors, recruiters and independent consultants whose real asset is their network and whose failure mode is forgetting to keep in touch — not sales teams managing a pipeline. |
| Launch Year | — | — |
| HQ Country | — | US |