Comparison
Vtiger vs Freshsales
Side-by-side comparison of Vtiger and Freshsales. See pricing, features, ratings, and more.
| Feature | Vtiger | Freshsales |
|---|---|---|
| Rating | 3.7 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | ERP with CRM, Sales CRM, Small Business CRM | Sales CRM, Lead Management, AI for CRM |
| Pricing | From $12 | From $9 |
| Pricing Model | freemium | paid |
| Pros | Unusually broad scope for the price: sales, marketing, help desk, projects and inventory in one system, Mixed-licence model (Standard vs cheaper Single App users) lets role-shaped teams cut costs significantly, Two free entry points: One Pilot cloud tier (10 users) and a self-hosted open-source edition, Paid entry is $12/user/month billed annually — competitive against HubSpot, Salesforce and Zoho equivalents, Twenty years of development: mature invoicing, work orders, subscriptions and vendor management that lighter CRMs lack | Genuinely usable free plan for up to 3 users — a solo founder can run real sales on it, Built-in phone, email and chat on the contact timeline beats the integration-first approach of most rivals, Honest entry pricing: Growth at $9/user/month billed annually at time of writing, Pro tier delivers the full outbound kit (sequences, contact scoring, deal insights, territories) at $39 — below HubSpot's comparable tier, Shared customer record with Freshdesk and Freshmarketer plus a NASDAQ-listed vendor behind it |
| Cons | Interface is dense and dated; expect real configuration and training time before it fits your process, Open-source edition's release cadence is slow (8.4.0 dated July 2025) and email issues dominate its tracker, Smaller integration marketplace than Zoho or Salesforce; cross-stack automation needs developer effort, AI features (voice assistant, generative/predictive designers) are gated to the top One AI tier, Per-seat cloud pricing compounds at scale; a large Enterprise team approaches established-suite territory | The $9-to-$39 cliff: sequences, scoring and custom activities are Pro features, so real outbound teams pay $39/seat, AI is metered (Freddy AI Agent at $49/100 sessions) and add-ons like branded documents ($19/user/month) stack on the seat price, Smaller integration marketplace and API ecosystem than Salesforce or HubSpot, Custom reporting and forecasting trail enterprise-grade RevOps expectations, Suite trajectory means pricing/packaging moves (as sister product Freshmarketer shows) — keep a buffer in long-term cost models |
| Best For | Cost-conscious small-to-mid businesses with mixed roles who will use several of the five apps — especially sales plus support plus inventory — and technical teams happy to self-host the open-source edition. | Small and mid-sized inside-sales teams that want phone-and-email-native CRM with an honest free start, and can standardise on the Freshworks family. |
| Launch Year | — | — |
| HQ Country | US | IN |