Comparison
Zendesk Sell vs Agile CRM
Side-by-side comparison of Zendesk Sell and Agile CRM. See pricing, features, ratings, and more.
| Feature | Zendesk Sell | Agile CRM |
|---|---|---|
| Rating | 2.9 / 5 | 2.7 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, Helpdesk, CRM Integrations | Sales CRM, Marketing CRM, Helpdesk |
| Pricing | From $19 | From $8.99 |
| Pricing Model | paid | freemium |
| Pros | Clean, fast sales CRM: ease of use scores 4.4 on Capterra and the mobile app is genuinely usable, Native data bridge to Zendesk Suite lets service and sales share one vendor's customer view, No seat minimums or maximums; forecasting, scoring and dashboards are above average for the price band, Zendesk has committed to support through 31 August 2027 with a named migration partner (Pipedrive), Enterprise tier includes 10,000 enrichment credits and 300 prospecting credits per month | Free plan for 10 users with 1,000 contacts — one of the most generous free tiers in the category, Contact 360-degree view with timeline, tickets, campaigns, deals, and web stats on one record, Sales, marketing automation, and help desk in a single login, including social posting and gamification, Entry pricing ($8.99/user/month annual per official pricing) undercuts nearly every all-in-one rival, Chrome extension captures leads from Gmail and LinkedIn; mobile apps on iOS and Android |
| Cons | Being retired on 31 August 2027 — no new enhancements, and no Zendesk sales CRM exists after that date, Starting a new implementation today buys a countdown, not a platform, List prices sit above Pipedrive and Zoho at every tier while offering less pure sales depth, CSV export may not cover the full sales history; post-subscription data follows Zendesk's deletion policy, Integrations are being wound down already (the Shopify integration was removed in April 2025) | Hard caps on automations (5 on Starter) and integrations (3 on Starter) make real use push you to ~$39.99/user, Long-standing unfixed bugs — including campaign saves silently failing — dominate recent reviews, Dated, slow interface with 30+ tabs across three workspaces; high navigation overhead, No free trial for paid plans, no weekend support, and third-dependent telephony/ticketing features, Active development is in doubt — multiple user reports suggest the product is stagnating |
| Best For | Existing Zendesk Sell customers who need a supported bridge until the August 2027 retirement and intend to migrate to Pipedrive — no new buyer should start on it. | Micro-businesses and solo operators with under 1,000 contacts who want sales, marketing, and helpdesk in one free or sub-$10 tool and can live with rough, aging software. |
| Launch Year | — | — |
| HQ Country | US | US |