Comparison
Zoom vs Freshsales
Side-by-side comparison of Zoom and Freshsales. See pricing, features, ratings, and more.
| Feature | Zoom | Freshsales |
|---|---|---|
| Rating | 4.2 / 5 | 4.2 / 5 |
| Reviews | 1 | 1 |
| Categories | Sales CRM, CRM Integrations | Sales CRM, Lead Management, AI for CRM |
| Pricing | Contact for pricing | From $9 |
| Pricing Model | — | paid |
| Pros | Video and audio reliability leads the category — calls stay legible on bad networks where Meet and Teams stutter, AI Companion (transcripts, summaries, action items, in-meeting catch-up) is included at no extra cost on every paid tier while Microsoft and Google charge ~$30/user add-ons, My Notes captures Teams, Google Meet, and in-person conversations, so the notetaker works outside Zoom since the 3.0 release, Transparent published pricing: Pro at $14.16/user/month annually, Business at $18.33, no quote-gating for standard tiers, Consistent client experience across Windows, macOS, Linux, and mobile with frictionless browser joining for guests | Genuinely usable free plan for up to 3 users — a solo founder can run real sales on it, Built-in phone, email and chat on the contact timeline beats the integration-first approach of most rivals, Honest entry pricing: Growth at $9/user/month billed annually at time of writing, Pro tier delivers the full outbound kit (sequences, contact scoring, deal insights, territories) at $39 — below HubSpot's comparable tier, Shared customer record with Freshdesk and Freshmarketer plus a NASDAQ-listed vendor behind it |
| Cons | Not a CRM — no pipeline, deal stages, or contact records; customer data must live in a separate system, Free tier cuts group meetings at 40 minutes and rations AI to a few summaries per month, Revenue Accelerator costs $66-99.99/user/month on top of a base plan and does less cross-deal analysis than dedicated conversation-intelligence tools, AI summaries degrade on technical jargon and overlapping speakers, and occasionally a meeting produces no summary without an error, All AI processing is cloud-only (Zoom + OpenAI/Anthropic models), which excludes it from some HIPAA and data-sovereignty environments | The $9-to-$39 cliff: sequences, scoring and custom activities are Pro features, so real outbound teams pay $39/seat, AI is metered (Freddy AI Agent at $49/100 sessions) and add-ons like branded documents ($19/user/month) stack on the seat price, Smaller integration marketplace and API ecosystem than Salesforce or HubSpot, Custom reporting and forecasting trail enterprise-grade RevOps expectations, Suite trajectory means pricing/packaging moves (as sister product Freshmarketer shows) — keep a buffer in long-term cost models |
| Best For | Distributed sales teams outside the Microsoft 365 and Google Workspace ecosystems that want reliable meetings plus bundled AI summaries and keep their pipeline in a separate CRM. | Small and mid-sized inside-sales teams that want phone-and-email-native CRM with an honest free start, and can standardise on the Freshworks family. |
| Launch Year | — | — |
| HQ Country | — | IN |