MYOB

Where MYOB fits

MYOB — "mind your own business" — is the Australian incumbent: founded in 1991, headquartered in Cremorne, Victoria, owned by private equity house KKR, and for a great many Australian and New Zealand businesses it simply is the accounting software. It is listed here under ERP with CRM, and that category label deserves scrutiny, because MYOB is accounting, payroll and inventory first. The "CRM" in it is a customer ledger: contacts, quotes, invoices, payment chasing. If you arrived wanting pipeline management and marketing automation, this is the wrong aisle and the honest alternatives sit further down this page.

What MYOB actually sells is a ladder. At the bottom is Solo, a one-person product at A$11 a month (A$99 a year). Then the browser-based MYOB Business plans — Lite at A$35 a month (A$315 a year) and Pro at A$70 a month (A$630 a year) — then the desktop-and-cloud AccountRight family: Plus at A$165 a month (A$1,485 a year) and Premier at A$210 a month. A Payroll Only plan sits at A$15 a month for up to four staff. Those are standard Australian rates read from myob.com in late September and re-checked in early October 2026 by a comparison site that tracks this carefully; they include GST for the plans a sole trader would pick, though MYOB's pricing page itself does not say so. Promotions are constant — first-year offers of 50–80% off appear throughout the site — so treat any price you see as "at time of writing" and check the checkout total.

Two structural facts do most of the decision-making. First, Solo cannot lodge a BAS. It tracks GST but stops there, so if you are GST-registered (turnover over the A$75,000 threshold), the real entry point is Lite at A$315 a year — a step, not a slope. Second, payroll is an add-on on Lite and Pro: up to two employees on Lite, unlimited on Pro, charged per employee per month. That per-employee charge rose from A$3 to A$5 from 1 November 2026. On AccountRight Plus and Premier, unlimited payroll is included.

What it does

The daily loop is invoicing, expenses, banking and GST — in short, the money side of the business. Lite and Pro create unlimited quotes and invoices from customer and item records, chase payments with reminders, capture receipts (MYOB Assist is the current mobile companion — the older MYOB Invoice app stopped working in Australia on 29 September 2026), connect bank feeds for reconciliation, and report on the state of the business. The difference between Lite and Pro is mostly boundaries: Lite connects up to two bank accounts and adds payroll for up to two staff; Pro removes the bank-account cap, allows unlimited payroll employees, adds broader reporting, and brings in timesheets and rosters. A business with three bank accounts may need Pro even with no staff, which is the kind of detail the marketing labels do not tell you.

AccountRight Plus and Premier are the heavier products: desktop-first with browser access, deeper inventory (Premier adds multi-currency), jobs and payroll included, and the workflow depth that long-time MYOB shops are built around. The naming is genuinely confusing — AccountRight also appears under MYOB Business branding, and Lite/Pro are not simply a browser view of an AccountRight file — so existing users should read the product comparison before switching subscriptions rather than assuming continuity.

On the sales side — the part this catalog cares about — MYOB keeps records of customers and suppliers, turns quotes into invoices, shows customer balances and overdue amounts, and gives service businesses job costing. That is CRM in the accounting sense: knowing who owes you money and what you promised them. There is no lead pipeline, no deal stages, no email marketing, no automation of follow-up beyond invoice reminders. For an AU/NZ business whose "customer relationship" problem is really a "get paid" problem, that is often enough. For a sales organisation, it is not.

Integrations exist through MYOB's marketplace and API, and the ecosystem around it in Australia is deep in a different way: every bookkeeper and accounting firm in the country knows it, which is a genuine advantage when you hire support. The company offers a free trial across the product range, and prices can be changed on 30 days' written notice under MYOB's business terms.

My testing notes

I ran a small service business through MYOB Business Lite and Pro during a trial period, with an eye on whether the customer side of the ledger would carry any kind of sales workflow. Two observations.

First, the invoicing-to-payment loop is genuinely well built. Quotes convert to invoices cleanly, the invoice editor handles GST treatment and payment terms properly (which sounds basic and is not universal), and payment reminders plus online payment options do real work on receivables. Reconciliation against bank feeds behaved well in my spot checks, and the basic reports answered the questions a small operator actually asks. Where it frayed: duplicating a recurring invoice carries forward old details, and a supplier payment matched in the bank feed will happily be double-entered if you also create an expense from the same line — the kind of trap the good guides warn about and the product does not prevent.

Second, the plan boundaries are the product. I hit the two-bank-account ceiling on Lite almost immediately in a realistic setup, and the payroll maths — A$3 per employee per month then, A$5 from November 2026 — turns "A$35 a month" into a different number for anyone with a small team. Conversely, for a sole trader under the GST threshold, Solo's unlimited invoices and expenses at A$99 a year is one of the better deals in Australian small-business software. MYOB's ladder is designed so that the moment your business gets real — GST, staff, stock — you step up a rung, and you should plan for that progression rather than be surprised by it a year in.

Limitations

The CRM depth is the headline limitation for this catalog. No pipeline, no lead scoring, no marketing, no customer communication history beyond invoices and notes. Businesses that sell — rather than invoice — will need a real CRM alongside, and MYOB knows it: the marketplace exists partly for that reason.

Pricing complexity is real. GST-inclusive versus exclusive figures, monthly versus annual toggles that show different plans by default, a first-year offer on nearly every card, an inconsistent annual figure for AccountRight Premier on MYOB's own page, payroll add-ons, AI BAS add-ons, and payment-processing fees on top. My testing checklist for any MYOB quote is now: what is the second-year price, does it include GST, and what happens to payroll costs at my headcount.

Support and reliability are the usual incumbent story: a large partner and bookkeeper ecosystem (good), but a product with deep legacy corners (AccountRight's Windows workflows) and a support reputation that divides long-time users. The 30-day price-change notice is a reminder that the number you budgeted is not a contract.

And if you are outside Australia or New Zealand, look elsewhere — really. MYOB's compliance depth — STP payroll, BAS, AU/NZ tax — is the reason to buy it, and none of it travels well to other tax regimes.

How it compares on this page

Against Teamleader, Sellsy and Axonaut — the European business-management tools in this category — MYOB wins on local tax compliance and loses on sales-side features; those products bundle real pipeline and invoicing into one subscription, while MYOB expects the sales work to happen elsewhere. Against Sage in the UK, the comparison is regional: both are incumbents with accountant ecosystems, and the choice usually follows your country and your bookkeeper. Against the open-source options — SuiteCRM, Vtiger — MYOB trades customisability for a product that already speaks ATO and IRD language out of the box. And against the Dutch and Belgian bookkeeping tools listed here, there is no contest in either direction: they solve their local compliance, MYOB solves its own. The practical pairing I see work is MYOB for the money side and a lightweight CRM like Pipedrive or Salesflare for the selling side, connected through the marketplace or a modest integration.

Verdict

MYOB is the right answer to the wrong question for a lot of CRM shoppers. As accounting, payroll and inventory software for Australian and New Zealand businesses, it is mature, compliant, and well understood by the local bookkeeping trade — the Solo plan is a standout for sole traders under the GST threshold, and the AccountRight family carries genuinely deep operations for established firms. As a CRM it offers a customer ledger and little else. My rating for the buyers this page serves is 3.9 out of 5: excellent at what it is, thin at what the category label promises. If your core need is sales pipeline and marketing, pair a real CRM with your accounting stack or pick one of the all-rounders below. If your core need is getting paid and staying compliant in AU/NZ, start the free trial.